Dtv99 Privacy Policy — Our Full Commitment to Protecting Your Personal Information

1. Introduction

This Privacy Policy applies to the dtv99 platform (dtv99.best) and all its services. dtv99 is an online betting and gaming platform for users in Bangladesh.

By registering, logging in, or using any service on dtv99, you agree to this Privacy Policy. You have the right to know how we handle your information, and this page is where you'll find that.

• This policy is available in both Bengali and English. In the event of any conflict, the Bengali version shall take precedence.
• Any changes to the policy will be updated on this page and members will be notified.
• For any questions or concerns, please contact support@dtv99.best.

2. What Information Is Collected

Dtv99 collects three types of data — information you provide directly, data generated automatically during your use of the service, and information gathered during KYC verification.

Dtv99 will never ask for your social media passwords, bank account numbers, or any unnecessary personal details. If anyone requests such information, it may be fraudulent — contact support immediately.

3. Why and How Your Information Is Used

Dtv99 uses collected information only for specified purposes. No data is used for unnecessary or unrelated purposes.

• Account creation and management — registration, login, and profile updates.
• Payment processing — confirming deposits and completing withdrawals.
• Security & Fraud Prevention — detecting multiple accounts and blocking suspicious activity.
• Service Improvement — analysing data to enhance the user experience.
• Legal Compliance — providing information as required by the relevant authorities.
• Customer Service — handling support requests and communications.
• Promotions — sending personalised offers and bonuses (with your consent).

4. Where Your Data Is Stored and How Long We Keep It

Dtv99 stores data on secured servers that undergo regular security audits, with access restricted to authorised personnel only.

• Information for active accounts is retained for the entire duration the account remains open.
• After account closure, certain information may be retained for up to 5 years for legal compliance purposes.
• Transaction records are retained in compliance with financial regulatory requirements.
• Support chat records are kept for up to 2 years.

Once the retention period has passed, data is securely deleted or anonymised. This deletion process is completely irreversible.

5. Who Your Information Is Shared With

Dtv99 shares information with specific third parties only in limited circumstances. The reasons and restrictions for each case are outlined below.

• Payment Processors: Minimal information is shared with mobile banking operators such as bKash, Nagad, and Rocket solely to confirm payments.
• Law Enforcement Agencies: Information may be disclosed in response to a court order or a valid government request.
• KYC Verification Service: To confirm your identity, documents may be verified through a trusted verification partner.
• Cybersecurity Partners: Limited technical data may be shared to detect and prevent fraud.

Your data is never shared for any purpose beyond those listed above. It is not passed on to advertisers or marketing companies.

6. Cookie Policy

The dtv99 website uses cookies. Cookies are small data files stored in your browser that help improve your experience on future visits.

Cookies can be disabled from your browser settings; however, disabling essential cookies will prevent you from logging into your account.

7. KYC Document Protection

Sensitive documents such as national ID cards and passports are kept under special protection. dtv99 applies additional security layers to safeguard KYC documents.

• KYC documents are stored on separate, more secure servers than standard user data.
• Only the authorised KYC review team has access to these documents.
• Once KYC verification is complete, direct access to copies of your documents is restricted.
• All connections during document submission are fully secured via HTTPS.
• After account closure, KYC documents are deleted once the legally mandated retention period has elapsed.

8. Payment Information Security

Payment information security is a top priority at dtv99. Special measures are in place to keep your mobile banking details safe.

• Payment services use a masked format (01***6789) instead of the full mobile number.
• Dtv99 never stores your mobile banking PIN or password.
• Every transaction is recorded under a unique transaction ID.
• Payment gateway connections are handled entirely through encrypted channels.
• The system automatically flags unusual transactions.

If you notice any suspicious activity related to a payment, contact support immediately.

9. Your Privacy Rights

Every dtv99 member has specific rights over their personal data. Contact support to exercise any of these rights.

To exercise any of these rights, email support@dtv99.best or reach out via live chat. Requests are typically responded to within 48 hours.

10. Policy Changes

Dtv99 updates this Privacy Policy as needed. The method of notification depends on the nature of the change.

• Minor changes — this page is updated and a new date appears at the top.
• Major changes — notified in advance via SMS or email, with a minimum of 7 days' notice.
• Continued use of the platform after any changes takes effect constitutes acceptance of the updated policy.
• If you object to the changes, you may request to close your account.

Previous versions of the Privacy Policy are available upon request. Contact support if you would like to review an older version.