No — dtv99's policy allows a maximum of one account per person. Any attempt to create multiple accounts using the same mobile number, email, or device is automatically detected by the system, and the additional accounts are suspended.
This policy exists to ensure fair and equal benefits for every member. It is in place to prevent bonus abuse through multiple accounts and violations of betting policies.
If you're unable to access your old account for any reason — contact our support team instead of creating a new one. Your identity can be verified using your registered mobile number, and your original account can be recovered. Intentionally operating multiple accounts may result in all accounts being permanently closed and balances forfeited.
This policy exists to ensure fair and equal benefits for every member. It is in place to prevent bonus abuse through multiple accounts and violations of betting policies.
If you're unable to access your old account for any reason — contact our support team instead of creating a new one. Your identity can be verified using your registered mobile number, and your original account can be recovered. Intentionally operating multiple accounts may result in all accounts being permanently closed and balances forfeited.
At dtv99, both your personal information and funds are protected by multiple layers of security.
Data Security: SSL 256-bit encryption is applied from registration through every transaction. Your mobile number, password, and personal details travel through an encrypted channel — no third party can read them. dtv99 will never ask for your password or OTP — any message requesting this is phishing.
Financial Security: Member deposits are held in separate, secured accounts. Every withdrawal is verified through KYC to ensure only the rightful account owner can access the funds. Any unauthorized withdrawal attempt will automatically lock the account.
dtv99's Privacy Policy Find the full data protection policy on that page.
Data Security: SSL 256-bit encryption is applied from registration through every transaction. Your mobile number, password, and personal details travel through an encrypted channel — no third party can read them. dtv99 will never ask for your password or OTP — any message requesting this is phishing.
Financial Security: Member deposits are held in separate, secured accounts. Every withdrawal is verified through KYC to ensure only the rightful account owner can access the funds. Any unauthorized withdrawal attempt will automatically lock the account.
dtv99's Privacy Policy Find the full data protection policy on that page.
If the dtv99 app won't open or keeps crashing, follow the steps below:
Check First: Check that your internet connection is active. Open another website in your browser to confirm your network is working.
About Updates: dtv99 is a browser-based platform — no separate app installation needed. Simply open dtv99.best in Chrome or Safari. If you're running an older browser version, make sure to update it.
Troubleshooting Steps:
1. Clear your browser's cache and cookies (Settings → Privacy → Clear Browsing Data).
2. Refresh the page (Ctrl+Shift+R on desktop, or pull down to refresh on mobile).
3. Close the browser and reopen it.
4. Try a different browser (Chrome, Firefox, Edge).
If none of the above steps resolve your issue, send a screenshot to support — you'll typically get a solution within 10 minutes.
Check First: Check that your internet connection is active. Open another website in your browser to confirm your network is working.
About Updates: dtv99 is a browser-based platform — no separate app installation needed. Simply open dtv99.best in Chrome or Safari. If you're running an older browser version, make sure to update it.
Troubleshooting Steps:
1. Clear your browser's cache and cookies (Settings → Privacy → Clear Browsing Data).
2. Refresh the page (Ctrl+Shift+R on desktop, or pull down to refresh on mobile).
3. Close the browser and reopen it.
4. Try a different browser (Chrome, Firefox, Edge).
If none of the above steps resolve your issue, send a screenshot to support — you'll typically get a solution within 10 minutes.
dtv99's customer service is available 24/7, seven days a week. Support is available in Bengali — no need to communicate in English.
Contact Channels:
Live Chat (Fastest): A live chat button is available in the bottom right corner of every page on dtv99.best. A Bangla-speaking support agent typically connects within 2–5 minutes.
Email: support@dtv99.best — Email us for complex issues, document submissions, or detailed complaints. You'll typically receive a response within 1–3 hours.
Where to Go for What:
— Payment issues, withdrawal delays: Live Chat
— Account locked or password reset: Live Chat
— KYC document submission: Email
— General questions: This FAQ Page
For urgent payment issues, always use live chat — you'll get a faster resolution than via email.
Contact Channels:
Live Chat (Fastest): A live chat button is available in the bottom right corner of every page on dtv99.best. A Bangla-speaking support agent typically connects within 2–5 minutes.
Email: support@dtv99.best — Email us for complex issues, document submissions, or detailed complaints. You'll typically receive a response within 1–3 hours.
Where to Go for What:
— Payment issues, withdrawal delays: Live Chat
— Account locked or password reset: Live Chat
— KYC document submission: Email
— General questions: This FAQ Page
For urgent payment issues, always use live chat — you'll get a faster resolution than via email.
Invite friends to dtv99's referral program and both of you walk away with rewards.
How to Refer:
1. On dtv99, Log In।
2. Go to Account Settings or the Promotions page and find the "Refer & Earn" section.
3. Copy your personal referral link or code.
4. Send that link to your friend. Once they register through it, the referral will be linked automatically.
Bonus Amount: Once your friend successfully registers and makes their first deposit, a referral bonus will be credited to your account. For the specific bonus amount and terms, On the Promotions Page Stay updated — as this may change from time to time.
Bonus Withdrawal: Referral bonuses typically come with wagering requirements. Once you've completed the required bet amount, as shown in the bonus section, you can withdraw. There's no limit on how many friends you can refer — you earn a separate bonus for each one.
How to Refer:
1. On dtv99, Log In।
2. Go to Account Settings or the Promotions page and find the "Refer & Earn" section.
3. Copy your personal referral link or code.
4. Send that link to your friend. Once they register through it, the referral will be linked automatically.
Bonus Amount: Once your friend successfully registers and makes their first deposit, a referral bonus will be credited to your account. For the specific bonus amount and terms, On the Promotions Page Stay updated — as this may change from time to time.
Bonus Withdrawal: Referral bonuses typically come with wagering requirements. Once you've completed the required bet amount, as shown in the bonus section, you can withdraw. There's no limit on how many friends you can refer — you earn a separate bonus for each one.
To get real-time information on live matches at dtv99, Sports Events Go to the page.
How to View Live Scores:
Log in → Go to the Sports Events page → Select the "Live" tab → Browse all ongoing matches. Click on any match to view detailed scores, over-by-over updates (for cricket), or minute-by-minute updates (for football).
Live Streaming: Live video streaming is available for selected matches. An active account balance is required to watch streams. When a stream is available, a video icon will appear next to the match.
Score Notifications: "Follow" a match you're interested in and receive instant notifications whenever a goal is scored or a wicket falls. This works best with push notifications enabled on your mobile browser.
How to View Live Scores:
Log in → Go to the Sports Events page → Select the "Live" tab → Browse all ongoing matches. Click on any match to view detailed scores, over-by-over updates (for cricket), or minute-by-minute updates (for football).
Live Streaming: Live video streaming is available for selected matches. An active account balance is required to watch streams. When a stream is available, a video icon will appear next to the match.
Score Notifications: "Follow" a match you're interested in and receive instant notifications whenever a goal is scored or a wicket falls. This works best with push notifications enabled on your mobile browser.
Your complete betting history and transaction details are all available right inside your dtv99 account.
To view your betting history:
Log in → click the profile icon at the top right → select "Betting History" or "Bet History". From there, you can filter by date — today's bets, the past week, or a custom date range. Each bet shows full details including match name, bet type, amount, odds, and result.
To view your transaction records:
Profile → Financial Transactions Go to the page. You'll find a full list of all deposits and withdrawals — including date, amount, payment method, and transaction ID.
When It Comes in Handy: If a withdrawal is delayed, copy the transaction ID and send it to support for a faster resolution. For responsible gaming, review your monthly betting report to keep track of your spending.
To view your betting history:
Log in → click the profile icon at the top right → select "Betting History" or "Bet History". From there, you can filter by date — today's bets, the past week, or a custom date range. Each bet shows full details including match name, bet type, amount, odds, and result.
To view your transaction records:
Profile → Financial Transactions Go to the page. You'll find a full list of all deposits and withdrawals — including date, amount, payment method, and transaction ID.
When It Comes in Handy: If a withdrawal is delayed, copy the transaction ID and send it to support for a faster resolution. For responsible gaming, review your monthly betting report to keep track of your spending.